Refund Policy

Refund & Cancellation Policy

Refund Eligibility

• Refunds may be granted if the service has not commenced.
• Once the service has started, refunds will only be considered in exceptional circumstances, at our discretion.
• Coaching sessions cancelled within less than 24 hours of the scheduled time are non-refundable.

Cancellation

Cancellations made before service commencement may qualify for a full or partial refund, less any administrative fees.

Non-refundable circumstances include:

• Completed services.
• Failure to provide necessary account details.
• Violation of game publishers’ Terms of Service.

Refund Process

• Submit a refund request via our website or email, including proof of purchase.
• Requests are reviewed within 7 business days.
• Approved refunds will be processed using the original payment method.